2-3 casual positions available, $18 / hour
The Polygon Gallery continues the forty-year reputation of Presentation House Gallery in engaging the public with the most visionary artists of our time. A new waterfront landmark on Vancouver’s North Shore, The Polygon offers a one-of-a-kind space to encounter contemporary visual art with a focus on photography.
In order to provide the best possible service to The Polygon Gallery’s extended community, applications are invited for a Guest Services Staff position, who will be responsible for providing visitors and members with exemplary guest experiences.
Reporting to the Guest Services Coordinator, the Guest Services Staff are the first point of contact for The Polygon’s visitors, acting as ambassadors for the organization. They provide the public with information about The Polygon Member program, as well as about the organization’s artistic programs, educational offerings, events, and retail products.
Duties and Responsibilities
· Provide friendly, knowledgeable guest services to all visitors.
· Support Admission and Membership goals by encouraging donations.
· Process Admission, Membership, and gift shop transactions.
The successful candidates will have, at minimum, a high school diploma, with a 2-year diploma or 4-year degree preferred. They will have at least 2 years of proven experience in customer service, ideally in a gallery, museum, cultural, tourism or hospitality environment. Experience working in a retail environment is a strong asset. Excellent oral communication is required, as are strong interpersonal skills, including the ability to work collaboratively and with diverse audiences.
Candidates should have experience with point of sale systems, and the ability to accurately handle and reconcile cash and credit card transactions. They should be comfortable learning specialized software and systems as required. Knowledge of contemporary art and experience with Blackbaud’s The Raiser’s Edge is highly desirable.
Fluency in a second language is highly desirable, especially in French or Farsi.
Applicants should be available and prepared to work weekends, and on a flexible schedule dependent on staffing needs. The job requires extended periods of standing.
To apply, please send a resume and cover letter in a single document, by Friday, March 8 at 5pm, to Ahlia Moussa at firstname.lastname@example.org. Only those invited for an interview will be contacted.