A waterfront landmark on Vancouver’s North Shore, The Polygon Gallery inspires and provokes cultural insight through adventurous programming. Its lens of inquiry creatively responds to shifting perceptions of the world, through the histories and evolving technologies of photography and related media.

This position is a seasonal, casual part-time role. Employment will begin in October and end in January.

Applications are invited to join the Guest Services team, who are responsible for providing The Polygon’s community of visitors and members with exemplary guest experiences. Reporting to the Guest Services Supervisor, the Guest Services staff are the first point of contact for The Polygon’s visitors, acting as ambassadors for the organization. Duties for this part-time position include, but are not limited to:

Duties and Responsibilities

• Process Admission, Membership, Gift Shop, and Bookstore sales transactions.
• Provide friendly, knowledgeable customer services to all visitors, including information about current and upcoming exhibitions, educational offerings, events, and retail products.
• Support Admission and Membership goals by encouraging donations.
• Participate in regular cleaning and re-stocking of the Gift Shop and Bookstore area.
• Gallery Attendant work as needed, which requires supervising guests in the exhibition spaces.

Qualifications

The successful candidates will have, at minimum, a high school diploma. They will have at least 2 years of proven experience in retail customer service. Experience in a gallery, museum, cultural, tourism or hospitality environment is a plus. Excellent oral communication is required, as are strong interpersonal skills, including the ability to work collaboratively and with diverse audiences in both the Shop and Gallery.

Candidates should have experience with point-of-sale systems, and the ability to accurately handle and reconcile cash and credit card transactions. They should be comfortable learning specialized software and systems as required. Knowledge of contemporary art and experience with Lightspeed, and Blackbaud’s the Raiser’s Edge is an asset.

Fluency in a second language is highly desirable.

The Gift Shop is open 7 days / week, and the Gallery is open 5 days / week (Wednesday to Sunday). Generally, our hours are 10-5pm, and 10-9pm on Thursdays. Applicants should be available at least 2-3 shifts per week and prepared to work some evenings, weekends, and on a flexible schedule dependent on staffing needs.

During the Holiday Shop, Guest Services staff should expect to work extended Holiday hours, some evenings until 11:30pm. The job requires extended periods of standing.

This is a seasonal, casual position that pays $23.45 / hour.

Application Process

We welcome applications from candidates of all backgrounds, including age, race, ethnicity, indigeneity, gender identity or expression, sexual orientation, class, and ability.

To apply, please send your resume and cover letter to Aesha Young, Head of Guest Services, at hiring@thepolygon.ca.

Interviews with qualified candidates will begin immediately. Only those selected for an interview will be contacted.

Banner Image: Akeem Nermo.